The player from Afghanistan had deposit issues with the casino and claimed a loss of 750 Euro. We reached out to the player, sought clarification on his issue, and asked for relevant documentation. The player later responded that his issue had been resolved. Consequently, we marked the complaint as 'resolved'.
WestCasino - Player's deposit has been confiscated.
Resolved
Our verdict
Case closed
Amount: €750
WestCasino
Safety Index:HighCase summary
Discussion
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2 years ago
Dear twemeulemans,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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2 years ago
Dear twemeulemans,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Thank you Tomas, I acted too soon, things have been solved since. Thank you for your support.
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2 years ago
Dear twemeulemans,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
