WestAce Casino - Player’s withdrawal is delayed.

Been waiting over a week for withdrawal says 3 days every time I contact I get the same response as everyone else seems to get "its under review" it’s clearly a scam and nothing is being done to resolve this

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Dear Pauldoh71,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Despite many submitted cases, the casino decided to adopt a no-response policy toward all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas