The player from the United Kingdom faces account blockage after repeated withdrawal requests were returned to his balance, preventing him from accessing his £400. Despite numerous attempts to communicate, he receives no responses to his emails.
WestAce Casino - Player's account is closed and withdrawals are denied.
Opened
Current status
Waiting for player to reply
6d 22h 47m 52s
WestAce Casino
Safety Index 3.1 Very lowCase summary
Discussion
Public
Public
16 hours ago
Repeatedly returned withdrawal requests to balance, when i expressed that it was distressing me they blocked my account rendering me unable to withdraw my £400 balance or communicate. I have tried hourly most days over the past week, they do not respond to my emails. Absolutely shocking site, theft hidden in plain sight!
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1 hour ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
