WestAce Casino - Player's account has been closed without withdrawal.

Hi, I have previously been in contact with casino guru regarding the closure of a casino gaming account. I have a few similar cases as with ninlay. That is, the gaming account was closed and no withdrawal was given.

Attached are the pictures. So I won that amount with the second deposit. And now the casino has frozen the accounts and is not giving me the opportunity to make a withdrawal.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila