WestAce Casino - Player's account has been closed.

⁵complain against WestAce Casino

my account in WestAce has been closed since 4 mai 2026 finally but despite that the casino allowed me to reopen it with out request to reopen it again and continue depositing and gambling i deposited 407 euro after i lost the money I realized that my account should never have been reopen i believe that the casino failed to follow responsible gambling and closure procedures i contact the casino several times requesting a refund and an explanation but I have not received a proper resolution and I have also opened a dispute with my bank because they payment were processed by third-party payment provided i kindly ask Casino Guru to investigate this case to help me obtain a fair resolution including a refund of my deposits if appropriate thank you so much [Redacted]

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Westace Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account? When was the last time you made a deposit in this casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Misho333,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for the provided screenshots. Could you please confirm whether you currently still have access to your account?

I look forward to your reply.