The player from Germany has €17,000 in outstanding withdrawals from Westace, which have been pending for two weeks due to delayed verification. His bank statement has been repeatedly rejected despite meeting the casino's requirements, and he has not received further responses from live chat after his inquiries.
WestAce Casino - Player faces delayed withdrawals and verification issues.
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4d 13h 29m 19s
WestAce Casino
Safety Index:Below averageCase summary
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5 days ago
Translation
Hello Casino Guru,
I have €17,000 outstanding from Westace. Unfortunately, my withdrawals have been pending for two weeks, and my verification is being delayed without any apparent reason. My bank statement is rejected every time, even though it meets all the requirements: it's unprocessed, an original PDF, and no more than six months old, as stated in the terms and conditions.
I inquired in the live chat and was told that it had been forwarded, but I have not received any answers since.
Previously, I had a few successful withdrawals before verification was required, and since then it has been dragging on for no apparent reason.
I would like to ask for your help.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Westace (Westace.com).
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
