WestAce Casino - Player claims that payment has been delayed.

Hello. On August 24, 2026, I requested a withdrawal of 126 on the Westace casino website where I am properly registered. To date, my winnings have not been paid out, and more than 72 hours have passed since the casino was supposed to pay out the winnings. I only receive emails from them that the winnings will be paid out soon, but I found out on various forums such as Trustpilot that people have not been paid out at all. Therefore, I am asking you if you can do something about it. Of course, I can provide all the relevant photos and emails from them. I do not understand how the administrators of some sites where they promote these foreign online casinos can encourage people that it is a safe, verified casino, when it is clearly a SCAM. I also have my email address as my username at the casino.

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Dear Vito9898,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, is this your answer that a person has 14 days to wait for money? When is the player fully verified? I thought you could help me. Look at the reviews Westace has on Trustpilot, they did not pay people their winnings at all, it is a 100 percent fraudulent casino. I have already requested a withdrawal from them (although in a smaller amount) and I was paid within three days. It was a long time ago when they still paid out winnings, but in the last two months there have been a number of players who have not received their winnings, by which I mean that they do not need to verify me. I get emails like this from them:

Hello, I am adding photos from the live chat.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vito9898,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean