WestAce Casino - Player believes that their withdrawal has been delayed.

Hello, I have already described my problem to you. Please consider my request, as Casino Westace does not pay out my winnings at all. It is a SCAM that has already been mentioned on various forums such as Trustpilot. I am sending you more photos where it is obvious that Casino Westace will never pay out my winnings. I have already sent you several photos in my previous complaint.

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Dear Vito9898,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am sending you the answer I received by email today.

Dear Vito9898,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes, it was eventually paid out, but instead of 126 euros I received 122.60, but I'm not going to deal with it anymore, I'll never give a cent there in my life.

Dear Vito9898,

Thank you for the update. I’m glad to hear that your withdrawal was eventually received.

Regarding the difference between the expected amount of approximately €126 and the €122.60 received, such differences can sometimes result from currency conversion rates, conversion or payment-provider fees, or charges applied by an intermediary bank/payment processor. Without further details from the casino or payment provider, we are unfortunately unable to determine the exact reason for the difference.

Since the main withdrawal has been successfully paid and you have indicated that you do not wish to pursue the remaining difference further, we will now consider the complaint resolved and close it accordingly.

Thank you for your cooperation.

Best regards,

Jean