Weltbet Casino - Player’s winnings haven’t been received yet.

Hello, I wanted to withdraw money from this website on 29.09.2025, and then they required me to do an online verification with my ID, face selfie, etc. I did everything, and it was approved. Then I withdrew my money — €729. Three days later, they sent me an email to **********7@outlook.de asking for many documents such as my credit card and MiFinity account, etc. I sent all the documents very clearly and exactly as they requested.

One day later, I saw that my withdrawal was cancelled — without any explanation or email. I contacted the support team, but the support is horrible; it could give someone a heart attack. They only respond with things like "wait" or "another department," and absolutely nothing else. I spent hours trying to get help, just to know why, but got no useful response — can you imagine?

Then I tried again to withdraw and sent the documents again. The same thing happened. I tried a third time and a fourth time — the same result. The support doesn’t help and doesn’t say anything useful, as if they want to tell me, "Go away, we scammed you."

This betting site has horrible reviews. Please help.

Proofs are in the attachment

Dear Khalaf7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Khalaf7, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, its not about waiting, i absolutely can wait thats no problem. But they rejected my withdrawal 4 times and then they ask me for the same documents a allready sent .its like circle so waiting make no sense. I sent you everything the proof of that i sent the documents 4 times and the chat with the support which is 0 helpful like they only tell me wait. Like waiting for what? Like they didnt told me they need something else or if there is problem only wait. So as this casino has so much negative reviews even here am afraid that they are scammers.

here is the answer for your questions:

• Have you made any successful withdrawals before?

no, this is the first time.

• Could you please confirm that you have passed the KYC verification?

i sent all the documents and they dont tell me if they need anything else . Every time when i try to withdraw money they sent me to send them the same documents as before, after i sent them they cancel the withdrawal without telling me any reason.

• Did you accumulate your winnings with or without an active bonus?

i dont have any active bonus the 729 are real money

• Did you play casino games or bet on sports?

bet sport

( i sent you screenshots allready at the beginning of my communication with them).

thanks alot

Hello, as i searched online: this website as i thought is really a scam Company and blacklisted buy all sites . Please see the screenshots.

Authorities have uncovered a massive cybercrime network operating behind the facade of Curaçao-based gambling companies—raising alarm bells across Europe and beyond. The investigation revealed at least 30 offshore online casinos operating without proper oversight, exploiting gaps in regulatory controls and trust offices in Curaçao.

Criminal facilitators including Bellona NV weltbet and NewEra BV, backed by covert trust offices, allowed the websites to mask ownership, access unregulated markets, and evade law enforcement. Millions in player funds were laundered through these sites—many of which operated illegally in Germany, Italy, Sweden, and Denmark.

Dear Khalaf7, 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Additionally, I would like to ask whether you currently have any pending withdrawals and if you could send me a screenshot of the verification tab in your account.

If you have had any further communication with the casino’s representatives, please feel free to attach that as well.

Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Hello, sorry but are you siding with them? I mean i read like 20 articles online about this bet site because they are scam. And i sent you some of them. There is no account verification section in weltbet. I explained allready twice that i sent all the documents they requested . 14 Emails and more !!!!!!. If something messing they should sent me email which document they need and i will send it. But there is no support , only bots and scammers. This problem happend with alot of customers i read the same. Thats why now investigation is on this site even the german and european authorities are after them. They are scammers.

i explain for the third time.

1: i make withdraw request

2: they ask me to sent documents

3 : i send documents exactly as they requested

everything include selfie, ID, Adresse, Creditcard, mifinity account 3 Photos and Bank account proof 3 photos. I sent everything.

4 : they cancel the withdrawal without telling me the reason

5: when i sent them emails to know why my withdrawl cancelled they dont answer also the support.

i tried this 6 times !!!!!! Alot of player have this problem as i read online.

they are powered by Bellona N.V.bust write bellona N.V. And you will read the horrible news about them and how many people in sweden, germany and italy they scammed .

https://slotcatalog.com/de/casino/WeltBet-Scam

https://www.slotozilla.com/at/blacklisted-casinos

https://www.linkedin.com/pulse/weltbetcom-customer-complaints-regulatory-concerns-michael-schmitt-qmgof

again its not about time. If they told me that i should wait, i would wait. But the kyc team dont answer since 29.09.2025. they send the same email always. I would sent anything they want but HOW SHOULD I KNOW WHEN THEY DONT TELL ME THE REASON OR WHAT EXACTLY WRONG.

I hope that you understand.

thanks alot.

look please, i come here everyday for 16 days asking them ( why my withdrawal was cancelled ) and the dont answer. They are bots as all people online say, and if they are human they are scammers. I have never seen in my life scammers like this. They enjoy scamming people.

here again i explain this for the 4th time :

1: i make withdraw request

2: they ask me to sent documents

3 : i send documents exactly as they requested

everything include selfie, ID, Adresse, Creditcard, mifinity account 3 Photos and Bank account proof 3 photos. I sent everything.

4 : they cancel the withdrawal without telling me the reason

5: when i sent them emails to know why my withdrawl was cancelled they dont answer also the support.

i repeat doing this over and over!!!

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Khalaf7,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Weltbet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain what happened? Are there any issues with the documents Khalaf7 provided? Alternatively, can you give us some guidance on how to proceed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Khalaf7,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Hello, no they dont response, as i see alot of customers online are having the same problem. This Casino is Scam and as i sent above the german and european Authorities are behind them. Sadly most of their Team are located in Russia so they know what they are doing.

„ The company’s current practice not only breaches the GlüStV but also risks violating the German Criminal Code (StGB), particularly Section 284, Paragraph 1, which prescribes severe penalties, including fines and imprisonment, for offering unlicensed gambling services. The severity of these infractions necessitates that we consider notifying the Public Prosecutors Office in Munich ( Isabelle Oestreicher ) to evaluate the initiation of criminal proceedings. „ as i searched online also , the European authorities are after them for selling the information like passport copies etc… . These people should get in Prison for all this criminal activities.

Dear Khalaf7,

I have tried to contact the casino multiple times but have had no success. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue, but there is not much more we can do.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the casino's validator. In case the highlighted link is expired, please try to find one in the website's footer

Gambling authorities have additional tools and options to assist players in these situations. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at martin.l@casino.guru. I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Martin