The player from Greece faces an issue with Welle Casino, where their fully verified account shows an available balance for withdrawal, but the withdrawal function remains blocked due to a confusing system message regarding an exhausted limit. Despite requests for clarification and details about their Alternative Dispute Resolution entity, the operator has not adequately responded.
Welle Casino - Player's withdrawal is blocked despite verified account.
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Welle Casino
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5 days ago
I am submitting this complaint regarding Welle Casino.
My account is fully verified (identity and payment method verified), and my balance is available for withdrawal.
However, the withdrawal function remains disabled with a system message stating:
"Your limit is exhausted, limit update [date]."
The "limit update" date changes periodically (e.g., 23/01/2026, 25/01/2026, 29/01/2026), yet the withdrawal remains blocked. This appears to be a rolling restriction rather than a standard daily or monthly limit.
There is no clear explanation in the withdrawal policy that justifies this behavior.
Additionally, I formally requested in writing that the operator provide details of their Alternative Dispute Resolution (ADR) entity. The response received did not address this request and instead referred only to their licensing badge.
At this point:
- The account is verified.
- Funds are available.
- Withdrawal remains blocked.
- ADR details have not been provided.
I am requesting clarification and assistance in resolving this matter and enabling withdrawal of the available balance.
I can provide supporting screenshots and email correspondence upon request.
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4 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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4 days ago
Dear FairPlayer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
