WeezyBet Casino - Player’s funds have been confiscated.

accidentally forgot to turn on my VPN while using a café’s WiFi, and now my account has been suspended and my funds confiscated due to an alleged policy violation. I believe this is completely unfair, as I did not intentionally use the VPN improperly.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with WeezyBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Where were you usually located when accessing your casino account?
• When the accident happened, were you connected from a cafe that is located in your city or any other place? 
• Did you often use VPN or any proxy servers to connect to your casino account?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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1. I was at home when I visited the page.
2. I was at home and using my own internet and the VPN was on.
3. It had been left on and was on whenever I was on the page. It wasn't until I got a message that the account had been closed that I noticed it had been left on.
4. without bonus

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear leevinieminen176,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from WeezyBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear WeezyBet Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons behind the suspension of the player's account and the confiscation of his winnings? Your detailed response will be instrumental in ensuring a fair and transparent resolution.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear leevinieminen176,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo

Dear leevinieminen176,

We’ve reopened this complaint at the request of WeezyBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear WeezyBet Casino,

I reopened this complaint almost two weeks ago and also sent you an email on September 5. Unfortunately, I have not yet received any response from you.

Due to a technical issue, the timer did not automatically switch to the second 7-day period. At this point, it should be showing 6 days remaining. Acknowledging this error on our side, I will now extend the timer by an additional 7 days.

Please note that if you fail to respond within this timeframe, the complaint will be closed again as unresolved and will not be reopened until a resolution is reached.

Thank you for your understanding.

Dear leevinieminen176,

I’m sorry to bring you disappointing news once again. Despite the casino’s initial indication of interest in resolving this matter, they ceased communication immediately after requesting the complaint to be reopened, while also providing insufficient information.

As a result, I must close the complaint as unresolved.

Thank you for your understanding, and I’m sorry we couldn’t provide a more favorable resolution. If you encounter other issues with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We are always here to assist you.

Best Regards,

Kubo