Wazbee Casino - Player’s withdrawal is delayed due to account duplication.

This casino has scammed me.

After making three deposits and losing two of them, I managed to make some money. When I tried to withdraw it, I received a message saying the account was duplicated. I used my usual email, phone number, and login details. My account is verified, and I submitted all the required documents, which are shown as such. I have screenshots of everything. They refuse to pay me because it's a significant sum, approximately €3,500. I didn't use any bonuses.

I feel powerless

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Dear mmj487,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Do you have access to your account? If not, when was it blocked?
• Could you please advise how long (approximate date of registration) you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I answer the questions.

It was blocked on July 11, 3 days after it was opened.

There's no one else in my house who bets.

The bill lasted approximately 3 days.

I placed sports bets.

The balance is around €1300. There were pending bets that were losers, and for that reason I put the balance of €3500, but the amount claimed is €1390.

If there were duplicate accounts, the registration process and account confirmation would have notified me. Furthermore, I made three deposits and have received absolutely no refunds, nor do they respond to my emails.

Beware of Wazbee and these ratings

Thank you very much for your reply, mmj487.

Could you please share the casino's message regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here. I understand this may take time, so I appreciate your assistance.

There's the screenshot, and on top of that they're telling me they only want to refund the last deposit... when I made three... It's absolutely outrageous.

Dear mmj487,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear mmj487,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wazbee Casino representative to join this conversation.

Dear Wazbee Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

I deposited 230+150+70. I lost the first two deposits, but with the 70 deposit I won over €1000.

They've refunded my last deposit to this day. Their Terms and Conditions state that they should refund all deposits when all bets are declared void... not just when I've won.

It's a scam