Wazbee Casino - Player’s withdrawal is delayed due to account duplication.

This casino has scammed me.

After making three deposits and losing two of them, I managed to make some money. When I tried to withdraw it, I received a message saying the account was duplicated. I used my usual email, phone number, and login details. My account is verified, and I submitted all the required documents, which are shown as such. I have screenshots of everything. They refuse to pay me because it's a significant sum, approximately €3,500. I didn't use any bonuses.

I feel powerless

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Dear mmj487,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Do you have access to your account? If not, when was it blocked?
• Could you please advise how long (approximate date of registration) you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean