The player from Switzerland reports that his account at Wazbee Casino has been permanently blocked, resulting in the confiscation of his legitimate winnings totaling CHF 33,000. The casino accuses him of multi-accounting, referencing an inactive account belonging to his girlfriend, and he argues there is no misuse of bonuses or intentional fraud involved.
Wazbee Casino - Player’s winnings have been confiscated due to account closure.
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Wazbee Casino
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5 days ago
Translation
Dear CasinoGuru Team,
I hereby file an official complaint against Wazbee Casino. My account has been permanently blocked and legitimate winnings of CHF 33,000 have been confiscated.
Background:
The casino is accusing me of "multi-accounting" (violation of clauses 2.1 and 3.2). There is indeed an account belonging to my girlfriend, but it has never been used (no deposits, no games, no logins).
My arguments:
No bonus abuse: I never claimed any bonuses, neither on my account nor on the inactive account. Therefore, there was never any financial advantage gained through the second account.
Inactivity of the secondary account: Since my girlfriend's account was never actively used, there is no intentional fraud or unfair play.
Disproportionality: Withholding CHF 33,000 based on a purely formal error without any actual damage to the casino is grossly disproportionate.
I have already tried to clarify the matter with Wazbee support, but only received a standard rejection. I kindly request your mediation in this case to achieve a fair payout of my winnings.
I will gladly provide you with all relevant screenshots (profit, account balance, communication with Wazbee).
Best regards,
Samuel E.
Edited by a Casino Guru admin
Automatic translation:
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4 days ago
Important notice:
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4 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you create your account at this casino?
- When did your girlfriend create her account?
- Have either of you used the same device to access your respective casino accounts?
- Has your girlfriend filled out her account with accurate and complete personal information?
- What types of games did you play to accumulate your winnings?
- Have you made any successful withdrawals from this casino in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
