WaveBet Casino - Player’s withdrawal has been delayed.

Scam Site! Do NOT Use!

I opened an account for the free spins offer - no issues there. Deposited a couple of times - no issues, immediate transactions.

Offered a €25 no wager bonus. Even though I watered this around 3x, I tried to withdraw €145 in winnings - guess what? 5 days later and it's still "under review". Ive asked on several occasions why the withdrawal is taking so long and i keep being fed the same scripted response.

Do NOT transactions with these cowboys. You will be able to deposit fine, but when you need to withdraw winnings, forget it, you'll never see them hit your bank.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello,

Thank you for your message.

After reviewing your account, we can confirm that the entire balance has been fully used in gameplay, and therefore there are currently no remaining funds available for withdrawal.

-The WaveBet Team

The funds were used because i knew i would never receive them.

You are deluded if you think that making customers wait weeks for withdrawals is acceptable. You should clearly outline this on your registration page and I guarantee no one will ever sign up - its sneaky and underhand to give this information out after the fact - id certainly never use you and I guess many others wouldn't either.

I've worked in the industry for 20 years and that is the first time I've been left speechless by a companies withdrawal time frames.

You have these time frames in place so that customers get frustrated and lose the funds back - plain and simple.

Hello.

Thank you for your message.

We strongly reject the claims made in your statement. There is no practice, intention, or mechanism on our platform that delays withdrawals to influence player behaviour or result in funds being lost through gameplay. Such allegations are incorrect and do not reflect our operations.

Withdrawal requests are processed in accordance with our established procedures, which include mandatory compliance checks, security verification, and payment provider confirmation where required. These steps are standard industry practice and are applied to ensure that all transactions are handled securely and correctly.

We also do not agree with the assumption that withdrawal timeframes are used in any way to disadvantage players. Processing times may vary depending on the checks required, but all valid withdrawals are paid in full once approved, in line with our 100% payout policy and Terms and Conditions.

Regarding the account in question, we can confirm that the balance was used in gameplay prior to withdrawal completion, and therefore no funds remained available for payout.

-The WaveBet Team

It is NOT usual practice to keep customers waiting "several days or even weeks" for withdrawals and this being "industry standard" is so far removed from the truth, it's laughable.

I have previously been employed by one of the biggest bookmakers and online casinos in the world - specifically in relation to player verification (which is why i completed this prior to any transaction with you) - MILLIONS of customers. Withdrawals were processed almost immediately through automated back-end software. This is "industry standard".

Your multiple rebrands and churn sites are all a scam - if this isn't the case, why do you have complaints on here of all the same nature? Withdrawals are not processed.

Your licence with Anjoun GA is a joke - there is next to no ownership or oversight of your crooked terms and conditions, which in effect, give you the ability to take customers money with no recourse.

I strongly advise anyone reading this to stay clear of WaveBet, MoonBet, CasperBet etc etc. All the same business and all of them are not properly regulated.

Thank you for your message and for taking the time to share your concerns.

We would like to address your comments in detail, as several statements made in your complaint do not accurately reflect our operations or procedures.

First, regarding withdrawal processing times: while we understand your expectation for instant or near-instant payouts, it is important to clarify that all withdrawals are subject to standard operational procedures, which include compliance checks, security verification, and confirmation with payment providers where applicable. These steps are an essential part of maintaining a secure and regulated gaming environment. While many withdrawals are processed quickly, some may require additional review depending on the specific circumstances of the transaction. This is not unusual within the industry and is not indicative of any wrongdoing or intent to delay payments.

We strongly reject the suggestion that withdrawals are intentionally delayed or that players are encouraged to lose funds. We do not operate in such a manner, nor do we benefit from it. All withdrawals are handled in accordance with our Terms and Conditions and strict 100% payout policy, and all legitimate requests are paid in full once the required checks are completed.

Regarding your comments about licensing and corporate structure, we would like to clarify that the company operates under its applicable regulatory framework and is subject to the relevant oversight and compliance requirements associated with its licence. We do not recognise or accept the characterisations made in your statement.

We also note your comparison to other operators and your personal industry experience. While we respect your background, each operator has its own internal risk management, compliance, and payment procedures, which may differ depending on regulatory obligations and operational models. These differences do not imply any misconduct or deviation from industry standards.

We regret that your experience did not meet your expectations, however we stand by the integrity of our processes and the fairness of our operations.

-The WaveBet Team

Ok, so answer this question:

Why, if the intention isn't to allow players to lose their withdrawals, and you do actually process these - why is it that you can still use the funds supposedly withdrawn to gamble with?

I had no issues in doing this, even before I cancelled the withdrawal at my side.

If indeed, you do process withdrawals, why are these funds not ringfenced automatically?

Why are there numerous complaints of funds not being received, not just from myself, but numerous other users?

I reiterate: you do NOT give funds back to players at all. You are a scam website with absolutely no regulatory oversight. The Anjoun Gaming Authority is basically non existent and I guarantee that you are not allowed to accept customers from the UK as you fall considerably short of acceptable AML and Social Responsibility practices. If you were a legitimate company, you would have a licence with far more weight, such as Curacao or Malta at the very least.

I do not believe a single word you have stated thus far and I implore anyone reading this to stay clear of this charlatan business.

Thank you for your replies and for the information provided by both parties.

From the evidence available in this case, we understand that a withdrawal request was submitted; however, the funds remained part of the active balance until the withdrawal was completed. During this period, the player continued to have access to the funds, and they were subsequently used in regular gameplay, which resulted in the balance being reduced to zero.

We would like to clarify that withdrawal requests do not automatically lock or reserve the funds in the player’s account unless this is specifically implemented by the casino. While such a feature may be considered user-friendly, it is not a standard or required industry rule. In most cases, the responsibility lies with the player to ensure that the funds they intend to withdraw are not used for further gameplay while the withdrawal is still pending.

From the casino’s side, we have not identified any evidence that funds were withheld or that the withdrawal was unfairly refused. Based on the available timeline and account activity, the balance was legitimately used in gameplay before the withdrawal could be completed.

Taking all of the above into account, we consider that the loss of funds was a result of gameplay decisions made while the withdrawal was pending, rather than a failure to process a valid withdrawal request. For this reason, we are closing this complaint as unjustified, as no withheld winnings or unpaid withdrawal balance remains.

I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Thank you both for your cooperation in this matter.

Best regards,

Veronika

Casino Guru Complaint Resolution Center