The player from the United Kingdom opened an account to take advantage of a free spins offer and successfully deposited funds. However, after attempting to withdraw €145 in winnings, the request is still "under review" after 5 days, and the player receives only scripted responses when inquiring about the delay.
WaveBet Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 3h 16m 23s
WaveBet Casino
Safety Index:Above averageCase summary
Discussion
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Public
4 days ago
Scam Site! Do NOT Use!
I opened an account for the free spins offer - no issues there. Deposited a couple of times - no issues, immediate transactions.
Offered a €25 no wager bonus. Even though I watered this around 3x, I tried to withdraw €145 in winnings - guess what? 5 days later and it's still "under review". Ive asked on several occasions why the withdrawal is taking so long and i keep being fed the same scripted response.
Do NOT transactions with these cowboys. You will be able to deposit fine, but when you need to withdraw winnings, forget it, you'll never see them hit your bank.
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20 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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20 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
