Wanted Win Casino - Player’s winnings have been confiscated.

Hello,

I am submitting a complaint against WantedWin Casino.

I completed the wagering requirements of my bonus. After wagering was finished, I continued playing for several hours and my balance increased significantly above the 10× bonus limit. The casino did not warn me, restrict my play, or apply any limitation during this time.

Only when I requested a withdrawal (few thousand euros) did the casino reduce my balance by over €11,000 a few hours after my first withdraw. I do not have screenshots because all relevant information is stored on the casino’s servers, and I have already requested a full data export from them.

This is unfair for the following reasons:

• The wagering was already completed.
• I played for hours above the limit, meaning I had a real risk of losing everything.
• The casino allowed all gameplay and only intervened when I attempted to withdraw.
• Retroactive enforcement of bonus limits is considered unfair by industry standards.
• The casino did not provide any warning or automatic restriction. Means i could have lost all and they had no risk.

I request Casino Guru’s assistance in resolving this issue and restoring my rightful winnings.

Thank you.

Andreas ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wanted Win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How were you notified about the wagering of the bonus being completed?
• Were your winnings capped as a result of the wagering of the bonus being completed? What was your balance at the time the wagering of the bonus was complete?
• How much did you deposit, and how much was the bonus contribution awarded by the casino? Were any free spins awarded to you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas