Wanted Win Casino - Player’s winnings are reduced after withdrawal attempt.

I deposited $1000 CAD for the first welcome bonus I played and wagered the whole bonus. I kept playing sometimes getting down to $2000 dollars I then won a big amount and when I went to withdraw it took a couple days of KYC verification but not my balance has been reduced to only $10,000 and it should be $20,000 as I won’t most of it after the bonus has been fully wagered. I believe I’m entitled to the full balance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Haram25,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.