Wagerland Casino - Player's self-exclusion request is ignored.

Asked to casino to self exclude me multiple times. They still haven’t and Iv now deposited over £200 I told them I had a gambling problem and they have ignored me

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Dear Tessa9021,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling Policy and I found this:

If at any point you become concerned about your gambling, you may also utilize our other responsible gambling features cool-off, self-exclusion and account closure.

To set up any of these features on your account, simply contact us via Chat, or by sending us an email at support@wagerlandsupport.com

When did you inform the casino about your gambling problem for the first time? Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?

Thank you very much for your cooperation.

Best regards,

Kristina

Dear Tessa9021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tessa9021,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina