The player from New York faced issues with a rejected withdrawal after claiming a welcome back bonus. She was accused of buying free games and altering her bet history, despite having provided proof of her activity. She believed the casino was scamming her. The Complaints Team was unable to proceed with further investigation due to a lack of response from her, which resulted in the closure of the complaint. However, the player had the option to reopen the complaint in the future if she chose to resume communication.
VV88 AUD Casino - Player’s withdrawal is delayed and account activity disputed.
Closed
Our verdict
Player stopped responding
Amount: 20 Lek
VV88 AUD Casino
Safety Index:LowCase summary
Discussion
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4 months ago
Claimed a welcome back bonus of $100 had to get it to $2000. I did that and hit withdraw. It was rejected and then I got accused of buying free games when I didn’t! They altered my bet history and tried to say I was playing slots I wasn’t! I proved that I wasn’t in multiple screenshots but they wouldn’t listen! They even tried saying I bet $0 but won $1200 of a $0 bet! That’s impossible! They scammed me and will do it to others. They aren’t even good at scamming or altering anything. I proved I didn’t do what they said and they don’t care.
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear Amandaaa90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vv88au (https://vv88aud.io/). Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please clarify what the disputed amount of 20 ALL represents? Is this value correct?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
Yes I have made many withdrawals from this casino.
I Can't remember if there was a KYC, but if there was I would have completed it and passed. I've never had a problem passing a KYC.
The correct amount of the withdrawl was $20 aud
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4 months ago
Dear Amandaaa90,
thank you for your reply and your patience.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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4 months ago
Dear Amandaaa90,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
