VV Casino - Player is blocked and unable to access winnings.

I have deposit 388 to get 100% bonus. and the turnover was 12x. After successfully hitting the turnover. My balance was RM1280. And i wanted to withdraw that money. But after waiting for an hour or so, there isnt any update, so went to text the customer service number that is provided via whatsapp. And after texting the agent, the agent said give me few minutes to check on their behalf. And after 10 min she blocked me right away in whatsapp. And i couldnt even log in to my account. Till this day i havent receive anything from them

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Karla M.