The player from Poland encountered difficulties while trying to withdraw her winnings from the casino. Despite her efforts to gather the necessary information for resolution, a lack of response from her prevented further investigation. Consequently, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if she chose to resume communication.
VulkanSpiele Casino - Player is facing withdrawal issues.
Closed
Our verdict
Player stopped responding
Amount: 8,000 zł
VulkanSpiele Casino
Safety Index:Above averageCase summary
Discussion
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10 months ago
Dear Sandra19911987,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VulkanSpiele Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether you made any deposits in the casino?
- Have you and your husband verified your accounts in the past?
- Have you used your device to play in the casino exclusively?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you accumulated your winnings with the help of a bonus?
- Kindly share your replies as a message in text, not screenshots. Only text can be automatically translated into other languages on our website. Thanks in advance for your understanding.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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10 months ago
Dear Sandra19911987,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
