The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Withdrawal of player's winnings has been delayed.
Resolved
Our verdict
Case closed
Amount: 1,500 R$
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
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3 years ago
Translation
I have been since 10/27/2022 that the money has been transferred and until today nothing has fallen into my account.
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3 years ago
Dear Fravr,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 years ago
Translation
My account has already been verified before withdrawal
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3 years ago
Translation
Hi as I mentioned in the first attempt to withdraw I was not successful I got in touch via chat I had an alternative to cancel and redo another attempt I am waiting for the withdrawal to be processed I hope it is ok now
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3 years ago
Thank you for your reply, Fravr. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment, or if there is anything new.
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3 years ago
Translation
Yesterday I received one part, the other is already in progress I think it will work now Thank you for your attention
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3 years ago
Translation
Hi sorry to bother you but I have a question can I require proof of transfer to my account as it is in progress
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3 years ago
Translation
Hi I would like you to contact the casino ask for a position on my case
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3 years ago
Dear Fravr,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
