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HomeComplaintsVulkan Vegas Casino - Unexpected bet increase in a player's game.

Vulkan Vegas Casino - Unexpected bet increase in a player's game.

Closed
Our verdict

Player stopped responding

Amount: €42

Vulkan Vegas Casino
Safety Index:Very high

Case summary

The player from Germany noticed an issue wherein an initial 1€ stake inexplicably changed to a 42€ stake during a game. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
deTranslationgb

Yesterday, I played with a one Euro stake and all of a sudden, I had set 42 Euros, which should not have been possible to set in the bets.

Automatic translation:
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2 years ago

Dear piapurschke26,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? How exactly can we help?

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 years ago
deTranslationgb

I deposited money and played a game with a stake of 1 euro. A short time later I notice that I have 42 euros less all at once and look in the player history list that a stake of one euro has become 42 and you can play up to 45 euros or even higher bets but not the value of 42 euros. In the history lists there is also an e wrong time, I'll send the screenshotsfilefilefilefile

file

Automatic translation:
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2 years ago

Dear piapurschke26

Please kindly check your account. The issue should be resolved.


Kind regards

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2 years ago

Hello everyone,


Thank you very much for your replies.


piapurschke26, could you please confirm that the issue has been resolved?

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2 years ago

Dear piapurschke26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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