Vulkan Vegas Casino - The player's withdrawal got canceled.

I deposited 50 reais I started playing and ended up winning 2200 reais, I made the withdrawal, in the casino two withdrawals of 1000 reais and another one of 200 reais appear, the first of 1000 appears rejected the other two withdrawals appear incomplete, and I continue with real credit of 2000 reais

Hello valdorijunior7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Dear valdorijunior7

Can you please specify the disputed transaction IDs?

Since there are no any active/pending withdrawals.

Kind regards

Hello valdorijunior7,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.