Vulkan Vegas Casino - Player unable to use bonuses at the casino.

I'm frustrated with Vulkan Vegas Casino because I've always been able to add and play with bonuses. However, recently, they've refused to let me add bonuses. They simply tell me I can't, yet the Casino continues to send me codes. But they won't accept the addition, and I really don't understand why. Some people seem to be able to add bonuses while others can't. I know this because I have friends who play at Vulkan and they've continued to add the same bonus codes that I receive! I've always followed all the rules for deposits and withdrawals, never taking advantage of bonuses or anything similar. But suddenly, without any explanation, I've been blocked from adding bonuses. I must confess that this has discouraged me from depositing and playing on this platform because those bonuses were a way for me to keep playing for leisure!

Dear Ivanildo,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice. If you haven't placed any bets using your last active deposit, you should be entitled to a full refund.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

I also reject your answer, it didn't convince me, even though I understood it, I don't agree, but..., certain types of selectivity attitudes on the part of the Casino only tend to harm it! I can end this conversation, but I'm still unsatisfied!

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.