The player from Austria requests a refund of her €570 deposit due to ongoing technical issues with the casino's website, including game freezing and being logged out. She reports that these problems prevent her from playing properly and demands her money back, supported by recorded evidence of the malfunctions.
Vulkan Vegas Casino - Player seeks refund due to technical issues.
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Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
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4 days ago
Translation
Hello,
I request the repayment of my deposit of €570 from April 17, 2026.
The games either have rigged settings or the casino is experiencing technical problems. I deposited €570, and in every single game, the slots freeze and slow down. I recorded the 50 minutes in which I lost my money with a screen recorder. When you exit a game, you're either completely kicked out of the casino and redirected back to the Google homepage, or you're taken to the point where you were last when you made your deposit. When you try to return to the games, it says there's a technical error and you should contact support. The same thing happened to me the last time I played. I deposited €380, and I was constantly being kicked out of the casino, and when I tried to return to the games, it said I wasn't logged in. I reported this on your website and on Trustpilot and posted a video of these issues on YouTube. Now the text has suddenly changed. Instead of "You are not logged in," it says "A technical error has occurred." This has nothing to do with gambling if you're constantly being completely kicked out of the casino and receiving this message. I've played in many casinos, but I've never experienced anything like this. With €570, not a single win, and only games that are slow and don't run properly. Since the casino claims to have no rigged games, it can only be a technical defect. For this reason, I demand the €570 I deposited today back from Vulkan Vegas.
I'd be happy to provide the video I made today.
Automatic translation:
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yesterday
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yesterday
Dear Laracroft00087,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
Please note that games in online casinos are programmed to continue running even if the connection between your device and the game provider’s server is interrupted. In such cases, the result displayed on your screen might differ from the one registered on the server. However, if two different outcomes exist, the valid result is always the one recorded on the casino’s server.
To better understand the situation and assist you further, could you please answer the following questions?
- Do I understand correctly that this issue occurred only once and with specific slot games?
- Do you have any video recordings or screenshots of the incident?
- Have these particular bets and results appeared in your game history?
Thank you very much in advance for your reply.
Best regards,
Petra
