Vulkan Vegas Casino - Player’s withdrawal hasn’t been processed.

I tried to make a survey, they haven't even withdrawn the money and it said successfully infected

Dear Marco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? When exactly have you requested the withdrawal? Would you be so kind and confirm you passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Marco!

Congrats on your win!

In order to withdraw your winnings, we are kindly asking to complete the KYC check. The appropriate requests have been sent by the support. Kindly check your e-mail.

Best regards

Dear Vulkan Vegas Casino, thank you very much for helping us with this case.

Dear marco,

Have you provided all the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.