The player from Germany reported that free spins in the game 'Finn and the Swirly Spin' at 50 cents were not credited to her, despite being listed in the game history. The casino claimed there were no wins associated with the spins. The Complaints Team extended the response time for the player to provide additional information, but the player did not respond. As a result, the complaint was rejected due to a lack of further communication.
Vulkan Vegas Casino - Player's free spins are not recognized.
Closed
Our verdict
Player stopped responding
Amount: €66
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
I had free spins in the game 'Finn and the Swirly Spin' at 50 cents, and they were not credited to me. They are listed in the game history, but not in the casino history. It is claimed that there was no win. 
Automatic translation:
Public
Public
1 year ago
Hello dlmcelleone,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Regards,
Nick
