Vulkan Vegas Casino

Case summary

The player from Germany has been trying to contact casino support without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Discussion

Public

Tim

Unregistered user

Germany

Public

5 years ago

OriginalTranslation

I wrote the support several times, an employee comes into the chat and has been able to ignore me for an hour. I do not recommend this casino to anyone because there was no more message except "wait a minute". This is pure cheek and has never happened to me anywhere else LG

Automatic translation:

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Tim,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your withdrawal delayed? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Dear Tim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Head of Complaint Resolution Center

Public

5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Vulkan Vegas Casino - Player’s experiencing difficulties contacting casino support.

Player stopped responding

Amount: €10

Case summary