Vulkan Vegas Casino - Player's deposit has not been credited.

I deposited s/20.00 soles into my casino account on 08/09, I made the payment through PAGOEFECTIVO, and the bank I used is Scotiabank. Up until now, the amount has not been credited to my account to allow me to play.

I will attach the payment receipt.

I look forward to your kind response.

Dear Pantera1005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Pantera1005

Please kindly provide a disputed transaction ID.

Thank you in advance!

Regards

Hello, yes I contacted the casino

I still give you the ID of the transaction:

e1405706-04ae-44a1-98dc-8068634b289c

I am complaining because they have deducted the money from my bank account

Hello, the amount was credited onto your account.

Please confirm the issue may be resolved.

Regards

Thank you for the reply to both parties.

Dear Pantera1005,

Kindly confirm the money was credited to your casino balance.

I'll await your reply.

Dear Pantera1005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.