The player from Germany is dissatisfied with the bonus policy. We rejected the complaint because the casino has the full right to exclude anyone from receiving bonuses.
Vulkan Vegas Casino - Player's been excluded from bonuses.
Closed
Our verdict
Unjustified complaint
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 years ago
Translation
Vulkan Vegas simply locks their bonuses to me for reasons unknown to me.
Even inquiries in the support brought no explanation or answer.
So it would be nice to finally know why I got banned from bonus codes and haven't been able to use them for 3 weeks.
Kind regards
Automatic translation:
Public
Public
2 years ago
Dear bigbear3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please note, that each casino has a different bonus policy and reward system. Unfortunately, we cannot punish the casino for not giving you the bonuses or excluding you from receiving them altogether. I can only recommend that you find a new casino that would offer good bonuses for you. Perhaps you could check our list of bonuses offer right now in other casinos:
https://casino.guru/online-casino-bonuses
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
