The player from Georgia made a deposit and won 350 euros, but her account was blocked two days later without explanation, resulting in the confiscation of her winnings and deposit made in cryptocurrency. She is requesting assistance and a refund of her deposit.
Vulkan Vegas Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
5d 21h 37m 22s
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
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Public
3 days ago
hello! 23 11 2025 made a deposit at the casino and won 350 euros. after two days of waiting , I received an account block . The withdrawal was not received, the money was also confiscated. they were blocked without explanation. I ask for help and a refund of the deposit. the deposit was made in cryptocurrency.
Public
Public
yesterday
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Public
Public
yesterday
Dear eteri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
