Vulkan Vegas Casino - Player’s account has been blocked.

They closed my account with the money inside without the possibility of being able to withdraw it and close the account. I only made a deposit and they closed my account.

Dear Gustavo2901,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Are the withheld fund in your account just a deposit or accumulated winnings?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Gustavo2901

We'd like to confirm that the account lopez***rregustavo@gmail.com is not blocked and does not have any real money balance.

Best regards

Thank you very much, Vulkan Vegas Casino Team, for checking.

Dear Gustavo2901,

Can you provide me with the precise URL for the casino's website?

https://vulkanvegas.com/es

The casino link seems to be correct. You have been advised that your account is not blocked. Could you please check and let me know?

Ah it's because that's not my email. I send my mail

I send my email by mail

Dear Vulkan Vegas Casino team,

Are you able to track the player's account now, please?

Hello Petronela,

Yes, we've found the account. But we are quite surprised to hear that the player has $60,000 ARS, since the real money balance is around 360 ARS (1.6 USD), which is below the withdrawal threshold.

@Gustavo2901 please kindly clarify

Regards

Thank you very much, Vulkan Vegas Casino team, for your help.

Dear Gustavo2901,

Could you kindly elaborate?

Dear Gustavo2901,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.