Vulkan Vegas Casino - Player is having withdrawal issues.

Dear rolanthh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I see that you've provided screenshots, but I would need a bit more context to fully understand the situation. Could you please describe in detail what the issue is that you're facing?

Your cooperation is important so we can address your complaint properly and move forward with resolving the matter. Please let me know what happened, and feel free to forward any relevant communication to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience as we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear rolanthh,

I understand that this situation is concerning, and I want to assist you in resolving it.

However, in order to properly investigate your case, I would need a bit more context. Could you please describe in detail what the issue is that you're facing? This will help us understand the situation fully and move forward.

Additionally, if it's more comfortable for you, feel free to write in German. Our system will translate it for us, so you can express yourself in your preferred language.

• Could you also confirm whether your account has been verified already?
• And please clarify whether the winnings were accumulated with or without bonus funds. This information will be helpful for us to assess your complaint accurately.

Thank you for your cooperation, and I look forward to hearing from you soon.

Dear rolanthh

Thank you for the complaint.

We can see that the transaction 07852037-6762-46eb-a0fe-6e7b71237663 was successfully completed.

Are you saying the money did not reach your bank account? Is this an issue?

Regards

Dear rolanthh,

Thank you for your response and the attachments. However, we still need more details to fully understand your complaint.

Could you please clarify exactly what the issue is? For example, are you saying that a withdrawal hasn’t arrived in your bank account, or is there another problem? Any additional details will help us assess your case properly.

Also, feel free to write in German—our system will translate it automatically.

Looking forward to your response.

Dear rolanthh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru