Vulkan Vegas Casino - Player demands a refund.

In Candy Drop, you can only bet even amounts, so how can people win 79.33€? Please refund my money because this is a scam.

Dear arturkusznier2011,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear arturkusznier201

Thank you for the complaint!

We'd love to investigate your case. Please kindly provide a bit more information!

Where did you see the "79.33€" amount? Was it the "Winning now" section?

Is your account in EUR currency?

Thank you for cooperation!

Regards

here is how it is possible

Yes, I have a euro account

The bets are only even, so the winnings must also be even

Cross 79.33€ bubu 74.53€

We want to get my money back otherwise my lawyer will take care of it and vulkan vegasa is illegal in Germany that's why it works

Dear arturkusznier20

Did you ever consider, that the rest of players may have different currencies, and the winners are shown in EUR currency. So naturally, during a conversion to EUR you are seeing these "not pretty" amounts.

Hope this clarifies.

Kind regards

Hello everyone,

Thank you both for your replies.

arturkusznier2011, I believe the casino's explanation is more than reasonable considering that there are many currencies players can choose from. Is there anything else we can help you with?

Dear arturkusznier2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.