Vulkan Vegas Casino - Player claims that payment has been delayed.

Hello, I need your help. I've been registered with Vulkan Vegas for a good three years now and I've never had any problems with withdrawals. Except for now. On June 9, 2025, I made two withdrawals totaling €250, once €170 and once €80. On June 9, 2025, it said that the withdrawal had been made. I still don't have anything in my account. They keep saying that it's been paid out and that it's up to the bank. After several emails, they say the finance department is still working on the case, but the bank doesn't process the money for five days. The bank is legally allowed to process the money for one day. I'm asking for help, I'm dependent on it. Regards

Dear andreacollu77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear andreacollu77

The transaction got rejected. Please feel free to make a new withdrawal request.

Regards

Dear Vulkan Vegas Casino, thank you for the information provided.

Dear andreacollu77, we would appreciate it if you could confirm once the funds have been received.

Hello, thank you very much, my winnings have been credited back to my game account, I have now won something else 320 euros, I have just requested a new payout, thank you again

Dear andreacollu77, kindly update us once you have received the money.

Dear andreacollu77,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika