Vulkan Vegas Casino - Player cannot withdraw funds from the account.

I was attempted to be scammed on an Instagram account, I deposited 75 dollars on the site, I haven't used any bonus, and I want to withdraw them, but it won't let me use Pichincha bank. I created an account with the Pacific bank to be able to withdraw, and it asks me for my account number to have 12 digits, but all account numbers from nearly all banks have 10 digits, and it won't let me withdraw my money due to "not filling in that field" and now it won't even let me log in because it states the amount needs to be a minimum of 50 dollars, but since I have 75, it's more than 50 yet it still doesn't let me

Dear jhostinmolina12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I can see you started multiple complaints regarding the same issue for multiple casinos.

• Could you please specify the website of the casino in question? Kindly post screenshots and the link to the casino website here.
• Could you please advise how long you have been a player in the casino?
• What games did you play to accumulate your current balance in the casino?
• Did you achieve your current balance with a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jhostinmolina12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.