The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player had marked the complaint as resolved, indicating the issue with the withdrawal had been settled. We acknowledged the resolution and closed the complaint in our system. The player was encouraged to contact us again if any future issues arose.
Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Espo,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
