Vulkan Vegas Casino - Guaranteed winnings confiscated and account suspended.

Hallo,

mein Account war verifziert, ich habe auf der Seite Vulkan Vegas mehrere Wochen gespielt, dann hatte ich einen großen Gewinn in dem Spiel Mental, über 8000€. Danach wurde wieder ein bisschen Geld verpielt, wodurch der aktuelle Kontostand etwas über 6000€ sein sollten. Das Casino hat danach einen ersten Betrag von 100€ ausgezahlt und mich danach ohne Grund gesperrt, da ich in der Zwischenzeit nicht mehr gespielt habe.

Ein Kontaktversuch mit dem Casino war nutzlos.

Hello erwanikula2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear erwanikula2

Would you kindly make a withdrawal request? Your account is fully functional now, you may continue using our services.

Kind regards

Dear erwanikula2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.