Vox Casino - Player’s withdrawal has been delayed.

Hello,

I requested a withdrawal of 18,000 lei on 27.07.2026. According to the Terms and Conditions (clause 8.12.10), the processing time for this amount is 5 business days, which means the deadline has been exceeded.

My account information (first name, last name, phone number, email) is complete and verified, and the identity verification process has been completed as you can see in the attached pictures.

I have also been in contact with the Curaçao Gaming Authority (CGA) to verify the license status (OGL 2024 817 0708), but I have no feedback from them.

Account ID 12580019

Withdrawal request date: 27 07 2026

Amount: 18000 RON

I think they send automatic emails, as recently I have been informed I still have money in my account...

Kindly asking your support with them

Thanks

Alex

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus? If you used a bonus, please provide its name or a link to the relevant promotion.
• Have you contacted the casino’s customer support to ask about the reason for the delay in processing your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika