Vox Casino - Player's winnings are delayed after account verification.

I won 2 x 2000= 4000€ on 22.04.2026 at Vox Casino. My account is fully verified.

For over 20 days they keep saying "financial department is reviewing" but I have not received payment. My balance of 4000.04€ is still in the account.

Important: Vox Casino states on Casino.guru that they "Don't accept players from Sweden" and are "Not licensed in Sweden", but they allowed me to register and deposit from Sweden anyway.

I have contacted them multiple times and posted on Trustpilot. No payment yet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Vox Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise how much currently is your withdrawable balance?

Have you made any successful withdrawals in this casino before?

Thank you very much in advance for your reply.

Best regards,

Attila