The player from Romania wants his account closed at Vox Casino, which has not taken action despite his requests to block it. He believes he has lost money since his initial attempt to restrict his account on either May 8 or May 11 and remains frustrated by the lack of response to his emails.
Vox Casino - Player's account is not being closed.
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Waiting for Casino Guru to reply
6d 21h 59m 1s
Vox Casino
Safety Index 8.8 HighCase summary
Discussion
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18 hours ago
Is about vox casino registered in curacao and who can not work in romania,i open an account and after few days think in may lost some money and ask to block my account they dont do it i sent few emails so i want they close my account and give me all money from 11 may when i try first time to block me,or earlier,dont remember for sure,is 11 or 8 may,and they still let me lose money,,i ask on chat to delete my account and they tell me to send email at help@voxcasino.com,but they dont do nothing,they only ignore me and let me play amd play,i have more atach flle if is need it
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2 hours ago
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Attila
