VOLNA Casino - Player’s withdrawal is delayed.

Hello, I ask for help

Casino Volna - SCAMMERS!!!!

This problem started literally on May 29, 2026. I had previously played at this casino and had many deposits and withdrawals.

Some changes were made to the site recently!!! We can only guess what exactly they involved!

There's reason to believe that someone started interfering with my game session during the game. There are numerous bugs in games, regardless of the game or the provider.

Chat support ignores and does not respond to anything other than a scam that they came up with to avoid withdrawing funds, or to delay this process. I will explain the essence of this.

I know that there was some work done on the casinos associated with this, with logos like Irvin Casino and Patang Casino, and I also waited for the withdrawals from those two casinos with a delay.

5 days ago I received letters from these casinos, including Volna Casino, stating that all technical work had been completed!!!!

I made a deposit, played, and set the funds for withdrawal to a crypto wallet. As a result, I have been waiting more than 50 hours for the withdrawal. The chat operators are either simply silent or write about the work!!!!!!

And when I asked what work they were talking about, even though it was previously reported as COMPLETED! The operators simply IGNORE me!!!

Please provide your full support and evaluate these inappropriate actions. It appears as if this casino and the casinos associated with it have simply changed hands, and they are dishonest! I see no other explanation. I repeat, this didn't happen three months ago; funds were withdrawn without any problems.

Today, this casino is behaving simply inappropriately!

I will provide screenshots of the letter stating that all work was completed at the time of deposit.

This whole problem started exactly as soon as I put the funds up for withdrawal!!!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, I have been at this casino for a long time and I have made withdrawals of 16,900 UAH and more.

I have completed full verification.

I don't know what's going on there before, but not so long ago I withdrew 1100 UAH quickly and without any problems. This also happened in May of this year.

I don't really know what's going on, but I have the feeling that this casino has a new owner who is simply SCAMMING.

I'll describe the situation to you in more detail and then add screenshots.

Let's begin!!!!!!

On May 26, 2026, I received an email stating that all technical work had been completed (a screenshot will be provided).

I made a deposit on May 28, 2026, played, and withdrew on August 29, 2026.

Previously, funds were processed in an average of 3 to 30 minutes. When I saw that the application was being processed after 5 hours, I decided to ask to clarify when it would be processed, to which I received the answer that some technical work was being carried out.

May 30th is the same

May 31st is the same.

On June 1, 2026, the application was rejected! The reason was allegedly on the payment system's side (fraud)!!!!

So, they asked me to resubmit my application, which I did. I wrote back to them, saying that they had carried out some maintenance work, but they assured me that no work had been done and that the problem was with the payment service.

Today, June 2, 2026, I wrote in the chat again and they told me to wait, the application has already been submitted and is on the payment service side, and now, literally 20 minutes ago, they again told me that they are having technical work there again and the withdrawal will be as soon as it is finished😡😡😡😡

Well, I have no words, I can barely restrain myself from simply writing insults to them.

Today they are simply behaving like a SCAM and FRAUDSTERS!

I have attached screenshots below showing that verification has been completed and that I received withdrawals earlier. There are also their responses + 2 screenshots with a letter showing that everything was working stably at the time of making the deposit.

This is the letter that arrived two days before the deposit.

Here you can see that the data is confirmed, here I opened the transactions and it is clear that the withdrawal was also made last month.

Here are the operators' responses, and one always writes that the application has already been processed and to wait for final confirmation, but then in the evening they say that the withdrawal will be after some maintenance work.

They're just kidding me!!!!! They're acting like SCAMMERS

The fact that I previously received a bunch of withdrawal requests does not speak to their honesty in withdrawals; there were a lot of them three months ago.

What is happening now is very alarming!!

I have given you all the necessary information, here you can see everything you need.

In addition to everything in general, I would like to add that it was not by chance that I received this letter. I had previously played at the PATANG casino and also at the IRVIN casino, where I had the same problems, but I received a withdrawal of funds there and such problems did not arise there.

I don't think there's any work going on there; it's all done deliberately, either to avoid returning my winnings or to keep me playing. They know full well that even when I could have had a much larger balance, I could have simply blown it to nothing. I think that's what they're waiting for! Since this casino is currently using dirty tricks to avoid refunds, I've lost all desire to visit them.

The withdrawal was made to a crypto wallet.

Well, look, it's now 06/03/2026, 16:20 Kyiv time, write in the chat about withdrawing funds, another 72 hours pass, that is, Max time, and the funds are hanging, I write and what answer do I get? Wait, applications are processed in the order of the queue!!!

Another lie! Just yesterday, another operator wrote that the request had been processed and sent to the payment server, please wait for final processing. Today, another operator is writing, claiming the finance department hasn't reviewed it yet! When I showed him a screenshot of yesterday's conversation, the operator responded, "The situation is evolving, so every operator is providing different information!" When I asked him to carefully read what was written, the operator disconnected me from the chat.

Every time everyone writes something different!!!

I don't know how they check this information, but it seems like they don't check at all and write whatever comes to their mind.

Now I asked you to point out the paragraph that contains the regulations for the maximum processing times for transactions by the finance department.

The operator writes that the withdrawal is still on the payment system's side and that it was processed by the financial department. The maximum time is 72 hours, that is, until tomorrow.

I wrote that the previous operator wrote to me today that the application had not yet been reviewed by the finance department.

This operator requested changes for an incorrect response and insisted that the application was still being processed (screenshots 👇👇)

Now I asked you to point out the paragraph that contains the regulations for the maximum processing times for transactions by the finance department.

The operator writes that the withdrawal is still on the payment system's side and that it was processed by the financial department. The maximum time is 72 hours, that is, until tomorrow.

I wrote that the previous operator wrote to me today that the application had not yet been reviewed by the finance department.

This operator requested changes for an incorrect response and insisted that the application was still being processed (screenshots 👇👇)

Hello, please close my complaint as the problem has been resolved.

The problem was in the city token, namely USDT ERC20

The funds were received before the casino, I have no claims.

Dear matrosov033,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru