VOLNA Casino - Player’s withdrawal is delayed.

Hello, I ask for help

Casino Volna - SCAMMERS!!!!

This problem started literally on May 29, 2026. I had previously played at this casino and had many deposits and withdrawals.

Some changes were made to the site recently!!! We can only guess what exactly they involved!

There's reason to believe that someone started interfering with my game session during the game. There are numerous bugs in games, regardless of the game or the provider.

Chat support ignores and does not respond to anything other than a scam that they came up with to avoid withdrawing funds, or to delay this process. I will explain the essence of this.

I know that there was some work done on the casinos associated with this, with logos like Irvin Casino and Patang Casino, and I also waited for the withdrawals from those two casinos with a delay.

5 days ago I received letters from these casinos, including Volna Casino, stating that all technical work had been completed!!!!

I made a deposit, played, and set the funds for withdrawal to a crypto wallet. As a result, I have been waiting more than 50 hours for the withdrawal. The chat operators are either simply silent or write about the work!!!!!!

And when I asked what work they were talking about, even though it was previously reported as COMPLETED! The operators simply IGNORE me!!!

Please provide your full support and evaluate these inappropriate actions. It appears as if this casino and the casinos associated with it have simply changed hands, and they are dishonest! I see no other explanation. I repeat, this didn't happen three months ago; funds were withdrawn without any problems.

Today, this casino is behaving simply inappropriately!

I will provide screenshots of the letter stating that all work was completed at the time of deposit.

This whole problem started exactly as soon as I put the funds up for withdrawal!!!!

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Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas