Volerbet Casino - Player's account balance has been incorrectly calculated.

04.12. I opened account and I made first deposit 125 euro.

06.12. money simply dissapeared from my account. My account statement should be 97 euro. I have short betting history. It's easy to calculate this. I had lost bets - 90 euro, I won 62.

Now my account balance show 0 euro.

From three weeks I'm trying to get information and report the error on my account. Every day I get the same response that my case is being reviewed by the relevant team. It takes a minute to calculate the balance and I haven't been able to get my funds back for three weeks.

I have screenshots of my account to prove it.

I'm asking for a support.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you notice the discrepancy in your balance?
• Have you received any notifications or messages informing you about any possible confiscations of your balance?
• Did you place bets on sports only, or did you play casino games as well?
• Have you sent me screenshots of all the bets you made since you deposited money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1. Money dissapeared from my account 06.12.

2. No. Every time I ask when the money will be returned to my account, they say the matter is still being reviewed. It's been a month now.

3. Only Sport bets

4. Yes, on screenshots is all betting history. Only six bets, 4 lost (90euro) and 2 won (62euro).

It's easy to calculate account. 125 - 90 + 62 =97

Thank you for your patience throughout the complaint process.

Please understand that if your balance was voided and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.