Vivajack Casino - Player’s winnings are confiscated without explanation.

I had £1,700 winings in my account which I was about to withdraw when it all disappeared and the figure in my account was zero.

I went on ‘Live Chat’ no one there. It says you will get an email response, an email arrives saying confirm my email before they will answer , did that, nothing. And so it just goes round in a circle. Never got a reply.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vivajack Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account blocked?
• Have you completed account verification recently or in the past? Have you made previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dianice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.