Viu-viu Casino - Player's account has been reopened after being self-excluded for years.

After been self excluded from this casino many years ago, I got email from vip manager asking me to sign up again and she would take care of the rest and low and below my account reopened!

I then decided to close this account under self exclusion after about a week, and that’s when everything went pear shaped!

after 15 emails asking them to close account over a two week period and all the losses I had they close my account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you self-exclude from this casino for the first time? Could you please forward me the original self-exclusion request, along with the casino's confirmation that your account was self-excluded? My email address is veronika.f@casino.guru.
• Could you also forward me your recent conversation with the VIP manager offering to reopen your account?
• How many deposits did you make after your account was reopened?
• When exactly did you contact customer support to request self-exclusion again? Please forward me the emails with your repeated closure requests as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika