Vipsta Casino - Player’s withdrawals are delayed and support is inaccessible.

Hello, I have three casino withdrawals totaling €1,400 (August 8, 9, and 10). Two weeks have passed, and the casino hasn't even asked for verification. I can't contact casino support because the VIPsta Casino live chat doesn't exist (after entering the chat on the website, I'm connected to a Tooniebet Casino agent). When I tried to contact them via email at [email protected], I also received a response from Tooniebet Casino. The chat agents claim it's a technical error and can't do anything because they have no contact with VIPsta Casino.

This is a new casino, and their license doesn't have positive reviews, so I'm concerned about the situation. Would it be possible for CasinoGuru to help me with my situation? Do you have any contact information for VIPsta Casino? I would appreciate your help.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your pending withdrawal requests and your attempts at communication with support? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello, thank you for opening the complaint. I have sent the necessary information to the email address provided above

I wanted to let you know that all three withdrawals were accepted today without verification. Thank you, CasinoGuru, for your help, as I believe you're the reason the money finally got transferred. Thanks again

Dear Damjan0909,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru