VipLuck Casino - Player uncertain about submitting documents for verification.

Viability of the casino.request for documents such as proof of address

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear betec6,

Thank you very much for submitting your complaint. I understand how upsetting it can be to feel that a casino hasn’t informed you properly about the verification process.

However, most casinos perform the verification at some point, sooner or later - some casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or a few smaller withdrawals without it, but most often, casinos ask for documents at the point of the first withdrawal. All licensed casinos are required to verify the identity of their players to prevent fraud, ensure secure payments, and comply with legal regulations.

We advise that you comply and submit all documents that the casinos have asked. The sooner that verification is approved, the sooner the casino can process your transactions smoothly.

Let me know if you need more help.