The player from Spain faces delays with his withdrawals, which are not being processed within the promised 72-hour timeframe. Despite sending multiple messages and emails, the casino is not responding.
VipLuck Casino - Player's withdrawals are delayed.
Opened
Current status
Waiting for player to reply
6d 6h 58m 29s
VipLuck Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 days ago
Translation
The casino is not respecting withdrawal times. They were extending the maximum withdrawal amount of €700 to three days, and now the latest withdrawals are not being processed within the 72-hour maximum they promised. I have sent them several messages and emails, but they are ignoring me. I urge you to help me with this issue or inform the casino. Awaiting your response, sincerely, Manuel Asensio Vicedo
Automatic translation:
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17 hours ago
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17 hours ago
Dear manelas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Do you have access to your account?
- Could you please clarify the exact date when you requested the withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
