The player from Germany is facing issues withdrawing €1,400 from VipLuck Casino, where the withdrawal request has been pending for three weeks without confirmation. Despite having a verified account and previously processed smaller withdrawals, the player has received no responses to emails or assistance in live chat.
VipLuck Casino - Player's withdrawal is delayed and payment is denied.
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Current status
Waiting for Casino Guru to reply
4d 17h 53m 35s
VipLuck Casino
Safety Index 7.3 Above averageCase summary
Discussion
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Public
3 days ago
Translation
Hello CasinoGuru team,
I hereby file an official complaint against VipLuck Casino (accessible at vipluck1.com) because I am being denied my rightful winnings totaling €1,400.
I requested two withdrawals via bank transfer. Since then, I have not received any confirmation emails, which is usually standard practice with this provider. My player account is fully verified, as smaller withdrawals have previously been processed smoothly using the same bank account. I have not violated the terms and conditions at any time. A screenshot showing the withdrawals as "pending" is attached to this complaint.
I set an official deadline of today, August 24, 2026, for support via email. This deadline was completely ignored; I received no written response. For days, I've been given the runaround in the live chat, and today I was fobbed off with the standard line that the matter has now been "escalated" internally. The money still hasn't arrived in my bank account.
Since the casino is obviously trying to delay the payout without reason and is blocking contact, I politely request your assistance in reviewing the case and getting my money released.
Thank you so much for your help.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VipLuck Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when you contacted them regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
