The player from Ontario faced an issue with Vipluck, which took her deposit but did not credit it to her account, stating it was pending and requesting bank statements. The player was advised to contact her payment provider for an investigation, as the casino's ability to intervene was limited. The complaint was kept open for a month to allow for updates, but due to the player's lack of response, the complaint was closed without resolution. The player was informed that she could reopen the complaint if she wished to resume communication.
VipLuck Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$30
VipLuck Casino
Safety Index 7.7 Above averageCase summary
Discussion
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1 month ago
Vipluck took my money but never put it into my account. They said it was pending and that I should send them bank statements. Scammers
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1 month ago
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1 month ago
Dear buunkcoral235,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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2 weeks ago
Dear buunkcoral235,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
