The player from Ontario faces an issue with Vipluck, which took her deposit but has not credited it to her account, stating it is pending and requesting bank statements.
Vipluck took my money but never put it into my account. They said it was pending and that I should send them bank statements. Scammers
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Dear buunkcoral235,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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